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How can I check my order status?

Last updated 11/29/2016 10:20:11 AM

Log in to your account and go to “My Orders”. You will see the following order statuses:  

 

Paid|Preparing: You have paid for this order and we are processing the parcel. Processing time is 1-8 business days.

Once the order is paid successfully, you will get an email with order confirmation and details.

 

Paid|Partially Shipped: Because your orders may contain multiple items, you may receive multiple packages. ‘Partially Shipped” implies that some of your items have been shipped. You will receive several emails containing shipping information and tracking numbers.

 

Paid|Shipped: Your parcel has been shipped and we will e-mail you the shipping confirmation and tracking number.

 

You can track your order status by clicking here.

 

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