What should I do if my order hasn't been delivered yet?
Last updated 03/29/2017 12:10:09 PM
Please log in to your account and find your Tracking No.
Free Shipping: Because your items are subject to free shipping, they are unable to track while shipping. If you do not receive the parcel within 45-60 business days from the date of shipping, please contact us to confirm the shipping address.
Standard Shipping: If you do not receive the parcel within 25-30 business days from the shipping date, please contact us to confirm the shipping address.
Parcel may be delayed for the following reasons:
1 Custom clearance and unexpected bad weather.
2 Local shipping agent delayed processing.
3 Incomplete or wrong address.
We do sincerely hope that you can kindly wait for parcels as they are on their way. If the items have not been shipped, you can contact us to exchange the item or request a refund.
Was this answer useful?