Home > Customer Care> Customer Care

Customer Care

  1. Where can I find your size guide and instructions? 11/29/2016 10:36:11 AM All items at Fairyseason are measured by hand and true to size. Please check size chart included with each item carefully before you make purchase. To find out more on how to measure yourself, click here...
  2. Are Fairyseason's clothes true to size? 11/29/2016 10:36:49 AM All items at Fairyseason are measured by hand and true to size. Please check size chart included with each item carefully before you make purchase. As the Asian size is smaller than US or European sizes, we suggest going 1-2 sizes up...
  3. Why are Fairyseason's prices so low? 11/29/2016 10:39:37 AM Fairyseason has considerable experience within the textile industry and a extensive knowledge of vendors and suppliers. We buy large quantities of the same garment direct from our supplier. With very few middlemen, we are able to sell the garments in our store at a cost effective price...
  4. Something I want is out of stock, will you restock? 11/29/2016 10:39:03 AM Currently we are not able to let you know when an item would be restocked. As we would like to offer you new and exciting products regularly, we do not tend to restock the same items. It's always worth keeping an eye on our Back in Stock section for items that have been restocked...
  5. Can I recieve a Fairyseason catalogue or magazine? 11/29/2016 10:40:18 AM We do not send a magazine or catalogue via post, but that doesn’t mean you have to miss out. You can get the latest item information by clicking here. Once you register in our shop or sign up for our newsletters, you will get our latest item info with pictures and ...
  6. Can I send items to someone as a gift? 11/29/2016 10:36:32 AM If you want to send an item as a gift, enter the recipient's address as the shipping address for your order. At this time, we do not offer a gift wrapping services. We can only discuss order and account information with the registered Fairyseason account holder for which the account the order was placed on...
  7. How can I search for items on the website? 11/29/2016 10:37:27 AM We make it easy to find exactly what you're looking for at Fairyseason.com. The most relaxing way to shop with us is to browse through the categories at the top of the web-page and then refine your search by categor...
CAN’T FIND WHAT YOU’RE LOOKING FOR?