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Customer Care

  1. I am having a problem paying for my order. 12/08/2016 16:19:53 PM If your payment for an order has failed,it may be due to the following situations: CVV/CVC Code : The CVV/CVC code is the 3-digit code on the back of your credit card as shown in the example below. Please note that an incorrect CVV/CVC code can cause...
  2. I’m having trouble signing into my account 11/29/2016 10:35:34 AM Please make sure that you use the correct registered email ID to login. Also as Internet Explorer may be incompatible with our site, please use Google Chrome, Safari, IOS, etc... to login...
  3. I’m having problem checking out. 11/29/2016 10:37:09 AM Prior to check-out, please make sure you have signed in and are using compatible web browsers (Chrome, Safari, IOS, etc..) If the checkout page will not proceed through the checkout process, please take a screenshot of the problem and contact us ...
  4. How do I change my password? 11/29/2016 10:34:22 AM In the event that you need to change your password, you may proceed by doing the following: Click here to return to the Sign In page. Click “Forgot your password” and fill in your email address, you will receive an e-mail titled “Password Recover”...
  5. I’m having trouble entering my address. 11/29/2016 10:33:56 AM You can add, remove and update your address details by logging into “My Account” and clicking on the “Edit/Add” button under your “Address Book”. Whenever you update or add an address, always remember to click “Save” so that the new details can be saved...
  6. What can I do if I’m not receiving emails from Fairyseason? 11/29/2016 10:34:40 AM After you sign up and place an order, you should receive multiple e-mails from us. These e-mails include Fairyseason newsletters, order confirmation emails, shipping confirmations, password reminders and any responses from our Customer Service team...
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