FAQ

Q: How hong will I get my order?

A: Different shippping method will cause different delivery time. More info here.

Q: How can I know my order status?

A: Please log into your account in fairyseason.com and check the lastest status on your order list.

Q: How can I track my package?

A: Please log into your account at fairyseason.com and find the tracking No. on your order list. Then click here to see how to track.

Q: Can I exchange my item, size or shipping address?

A: Yes, you can but you have to inform us urgently before your items are shipped. Please note we're unable do the exchange once we have shipped your order.

Q: How can I place an order?

A: At our store, ordering is easy and simple. Just follow some easy steps and you will get what you want.

Q: How can I make the payment?

A: You can choose to pay with Paypal or Credit card directly. If you want to pay with Western Union or Wire Transfer, please contact us first. More info here.

Q: What currencies do you accept?

A: We currently accept 7 currencies: CAD, EUR, AUD, USD, GBP, BRL & RUB.

Q: Do you have a shop?

A: We just do the business on-line.

Q: How can I choose my size?

A: For every item we do provide a size chart, please measure carefully before making your purchase. Click here to see how to measure.

Q: Can I return my item?

A: If you are not satisfied with your purchase and want to return them back please read our return policy first, and then contact with us.

Q: How can I contact you?

A: We provide 2 ways for our customers to reach at us. Click here contact us.