Customer Care

What payment methods can I use?

Fairyseason supports 2 basic payment methods: Credit Card: You can pay via credit card (Visa & MasterCard & Discover) without a Paypal account; Paypal Standard Payment: This method requires you to have a PayPal account....

Why did my payment fail?

If your payment for an order has failed,it may be due to the following situations: CVV/CVC Code : The CVV/CVC code is the 3-digit code on the back of your credit card as shown in the example below. Please note that an incorrect CVV/CVC code can cause payment failure...

How can I get and use my coupons? Why isn't my coupon shown in checkout?

You can get and use your Fairyseason Coupons in 3 steps:1. Open the coupons collection page https://www.fairyseason.com/user/coupon/get. 2. Click the coupons and they will be kept in your account in 1-3 seconds. Then you can check them immediately or have fun shopping! ...

Can I redeem a coupon if I have already placed the order?

We are unable to redeem a coupon if an order has already been placed. The coupon can not be exchanged for cash. We are not able to refund orders in the event that a coupon was not redeemed. The coupon will be valid for the next order...

What should I do if I have been overcharged for my order?

We are sorry if you've been charged more than what you were expecting for your order. The following scenarios may affect the prices of an order: Currency Exchange Rate: Customers are charged in the currency that is...

Wen will I get my money back after canceling the order?

Upon cancelling an order, it typically takes 3-10 business days to get your money back, depending on your bank. If the funds have not been released after 10 working days, please contact us and we'll look into it for you...

Can I pay the order with my local currency?

Yes. You can pay with various currencies. The available currencies are displayed clearly on the left corner of the web page...

Will I be charged international bank fees when ordering?

You may be charged an international transaction fee by your bank if you're shopping overseas - this charge comes directly from your bank and is out of our control. We cannot guarantee whether or not you will be charged an additional fee when placing an order...

How does Fairyseason protect my credit card information?

When paying online, your details are protected by VeriSign SSL encryption (the highest level of protection commercially available). We do not save any of your account information as the payment is taken with the official method....

What happens to my refund if my card is no longer in use?

In the event that your card is no longer in use when an refund is being issued, your refund will still go back onto the card used on your order as long as the credit card account is still valid. When a card is lost, stolen or canceled, are are still able to issue a refund...

Can I pay with Western Union or a bank transfer ?

We don’t support payment methods by bank transfers or Western Union. Please pay via Paypal, Visa, Discover or MasterCard. You can click here to check the payment methods we support....

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