Customer Care

How to place an order with Fairyseason?

Ordering in Fairyseason is simple, please see the following steps: When you find an item you would like to order, choose the color, size, and quantity. Click the “Add to Bag” button. To view your items, click the “Shopping Cart” button on the top right-hand side of the screen....

What payment methods can I use?

Fairyseason supports 2 basic payment methods: Credit Card: You can pay via credit card (Visa & MasterCard & Discover) without a Paypal account; Paypal Standard Payment: This method requires you to have a PayPal account....

I am having a problem paying for my order.

If your payment for an order has failed,it may be due to the following situations: CVV/CVC Code : The CVV/CVC code is the 3-digit code on the back of your credit card as shown in the example below. Please note that an incorrect CVV/CVC code can cause...

What is your return policy?

At Fairyseason, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction, and the quality is guaranteed.If something doesn’t meet your expectations, we’re committed to doing our best to find a solution. For questions, contact us: service@fairyseason.com!...

Where can I find your size guide and instructions?

The size guide is next to each item page. Please use it to determine your size not by what you normally wear. This chart is based on general standards. Fairyseason clothes are designed to fit the above body measurements....

Why shipping delay is inevitable during the epidemic?

We are so sorry that shipping delays have been inevitable during the epidemic. Due to the suspension of most international airlines and the long customs clearance process, the delivery time of your package will be much longer than expected....

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