FAQ

Each product has specific care instructions on its product page and on the physical tag attached to the garment. For general tips, visit our Care Guide.

If you’re not quite sure which size is right for you, refer to our size guides. They’re located above the available sizes for each of our products.

You can contact us immediately. If the order has not yet been processed, we can accommodate the request and refund the full amount.

Please contact us right away so we can make it right. Our email: service@fairyseason.com

When your order leaves our warehouse, we will send you an email to notify you and let you know your tracking number. You can log in to our website:https://www.fairyseason.com/pages/track-your-orderand enter your tracking number to view any updates on the status of your order.

If you wish to change your order, please contact us before your order is shipped. Hours: 8AM-4PM (PDT). Open: Monday to Friday. Email: service@fairyseason.com

Please visit our website Track Your Order page and enter your Tracking number. You will be able to check the latest status of your order.
If you have waited longer than you should and you have not received a response from the courier, please contact us.

Unfortunately, we are unable to modify orders once they have been submitted for processing. To ensure the security and efficiency of your order, our system begins processing immediately and cannot add items or change payment. If you'd like an additional item, please place a new order.

We currently ship within the United States. We're excited to share that we are working on expanding to the EU and other countries soon!

All orders are shipped from our fulfillment warehouse located in the United States.

We offer free shipping on orders of $99 or more. For orders below that, there's a flat rate fee of $9.99

You can typically expect your order to arrive in 2-5 business days.

Please reach out to our customer service team as soon as possible via email

For all orders shipped within the United States, the price you see at checkout is the final price. There are no hidden additional fees or sales tax.

Starting your return at Fairyseason is easy! Simply contact our support team at service@fairyseason.com to initiate the process. If your return is approved, we'll promptly email you a prepaid return shipping label and detailed instructions on where to send your package. Note that we are unable to accept packages that are sent to us without a prior return authorization.

For hassle-free returns of items in good condition, the return shipping fee is the responsibility of the customer. However, if the return is due to an error on our part (such as a wrong or defective item), we will gladly provide a prepaid return label and cover the full cost.

We sincerely apologize for any inconvenience. To help us resolve this for you quickly, please contact our support team at service@fairyseason.com and provide the following information:
• Your Order Number
• Your Contact Information
• Photos/Videos of the product and its packaging

Our dedicated team will promptly review your case and present the best solution, which may include a refund or a replacement.

We initiate refunds promptly once your return is received at our warehouse. After processing, it typically takes3-5 business daysto appear in your account. The exact timing may vary based on your financial institution.

For security reasons, refunds must be issued to the original payment method. If the refund fails, we will contact you directly to obtain alternative card details at that time.

Enjoy a smooth and secure checkout! We accept all major payment options to make your shopping experience convenient.
•Credit/Debit Cards:Visa, Mastercard, American Express, Discover, Diners Club.
•Digital Wallets:PayPal

Yes, completely. We protect your transaction with bank-level encryption and never store your full card details. Payments are securely processed by our trusted partners like Oceanpayment and PayPal, who are experts in online payment security.

We're sorry you're having trouble! A payment decline can happen for a few common reasons. Please double-check:
• Billing Address: Does it exactly match the address on your bank or card statement?
• Card Details: Are the card number, expiration date, and CVV code correct?
• Funds & Limits: Are there sufficient funds in your account, or has your bank set a transaction limit?

If everything looks correct, please contact your bank for more details, as they often know the specific reason. If the issue persists, our customer service team is happy to help!

To ensure everyone can enjoy our promotions fairly, we allow the use of one discount code per order. We recommend applying the code that provides you with the best savings! Be sure to check back often for new seasonal offers and exclusive deals.

Applying your code is easy! Just follow these steps during checkout:

1. Proceed to your shopping cart and click "Checkout".
2. On the checkout page, look for the field labeled "Discount Code".
3. Enter your code precisely.
4. Click the "Apply" button.

You'll see the discount reflected in your order total immediately. If your code doesn't work, please double-check its spelling and validity period.

Let's troubleshoot this together! Most issues can be solved quickly by checking a few common things:

1. Spelling & Spaces: Double-check that you've entered the code exactly as it appears, paying attention to capital letters and any special characters.
2. Validity: Confirm the code hasn't expired. Promo codes are often for a limited time.
3. Fine Print: Review the code's terms. It might exclude sale items, have a minimum spend requirement, or be for first-time customers only.

If you've checked all of the above and it still doesn't work, please contact our support team with the code you're using, and we'll be happy to investigate for you!